Automation Status:
BlinkChat allows you to manage the automation status of contacts, with the options of "On" and "Paused".
- On: Automations and auto funnels are active and working.
- Paused: Automations are suspended, which can be useful in situations where manual control over communication is required.
How to Manage Automation Status in Chat
The automation status functionality in BlinkChat allows you to adjust whether automations and automated funnels are active or suspended. This flexibility is useful for tailoring communication to the specific needs of each contact or situation. Below is a detailed guide to managing the automation status of contacts:
1. Locate the Automation Status Button: To manage automation status, first locate the user card. The button that changes automation status is located just below the enrollment date at the bottom of the user card. This button controls whether automations are "On" or "Paused."
2. Automation On Status:
- Enable Automation: If automation is currently turned on, the button will reflect that setting. Automations and automated funnels will be active and running, sending messages and performing scheduled actions according to the rules you set.
- Pause Automation: To pause automation, click on the automation button while it is in the "On" position. This will reveal two options:
3. Paused Automation Status:
- Automation Paused: If the automation is paused, the button will indicate that the automation is suspended. The icon or check mark on the button will reflect the paused status, and you won't see any automations or auto funnels running until the status changes.
- Restart Automation: Click the button when the automation is paused to display the reactivation options:
4. Benefits of Automation Status Management: Managing automation status gives you control over automated communication, allowing for adjustments as needed. The ability to pause and reactivate automations helps you respond to specific situations or control the flow of messages based on service priorities. This ensures that communication with contacts is adjusted as needed, improving service efficiency and effectiveness.